Why Interior Designers Don't Accept Returns

Why Interior Designers Don't Accept Returns

One of the biggest hang-ups for clients when they work with interior designers is that we don’t take returns. So why don’t we take returns?

Interior designers shop at dozens - sometimes hundreds - of different places. Most to-the-trade places don’t take returns. So really, it’s not the interior designer’s policy - it’s the vendor’s policy. My contract says that if I can get a return I will - but most items are not returnable.

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End-of-Project Survey

End-of-Project Survey

I’m a huge fan of creating an on-boarding process for new clients. It makes attracting and signing new clients so much easier, efficient, and professional. A large part of my system involves a detailed client questionnaire. This helps me get to know the client before work begins. But, what happens after the work is complete? Do you have a process with an end-of-project survey?

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13 Ways to Help Indecisive Clients

13 Ways to Help Indecisive Clients

Have a client that keeps changing their minds? That selection after selection they want to see more options and it’s stalling the process?

While you may want to chalk this up to being your client’s personality, there are steps that you can take before and during the process to help curtail this.

I’ve presented you with some ideas below that you can use to keep clients focused, keep your project on schedule, and get to that beautifully designed home that you both want.

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Understanding the Client's Design Aesthetic

Understanding the Client's Design Aesthetic

Here's a question I've been thinking about as I just signed a client and encountered this situation.  How do you navigate the beginning of the concept & design process with a client who has almost zero reference points?  Who can't identify a style they like, doesn't have inspiration images, doesn't provide many answers on questionnaire, and house is essentially a blank slate?  Especially if this is an e-design client and you can't go through a laborious process of discovery?  I'd be curious to hear your thoughts.  

Thanks,

Sam

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