Can I ask you a question?

Absolutely - There are three options for that. 1) Submit your question here and I may feature it in a future blog post or on social. 2) For personalized advice Golden Hour one-on-one calls are available once a month. 3) Otherwise, there are hundreds of articles that you can search to research your answer.

Can I send you a comment or review?

We'd love to hear your story about how our services or products have impacted your life. Click here to share. Your kind words will go straight into my Smile File.

Where can I read reviews?

Thanks for asking! I am super proud of all the amazing progress and breakthroughs designers have. Read reviews for Capella Kincheloe and/or The Golden Blueprint here.

When is the next session of The Golden Blueprint?

The Golden Blueprint is an online business training course for interior designers. We'd love to have you join our community.
The Golden Blueprint website has the most recent information on the next session start date as well as a place to sign up to be notified when it opens. If you have more questions about the program they're likely to be answered when registration opens - so hold tight!

I have a question about whats included in a course?

Please return to the course page and read that page thoroughly, more times than not, your answer is there. Or hold tight and wait until registration opens - that's likely when I will address your questions.

I can't sign in to my course.

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1. Click here to sign in.
2. Then choose "Forgot Password?" at the bottom of the form.

How can I partner or collaborate with you? (Media)

At this time we don’t accept solicitations, article contributions, guest posts, or link inclusion requests.

For requests for interviews, webinars, co-teaching opportunities, speaking engagements, blurbs or quotes please email inquiries@capellakincheloe.com

Click here to download Capella's Speaker Sheet

I have a question about a template in the shop.

Most questions are answered by revisiting the product page and reading that FULLY. Here is a link to the shop: www.capellakincheloe.com/shop

Help! I can't open the document.

1. First, be sure that you download your document and save to your computer within 24 hours, even if you are having trouble viewing your document.
2. Check that you purchased the correct file type (.pdf / .pages / .docx / etc) and that your program and system are the most current versions.
3. If you're having trouble opening it you can search online for guidance on opening the document or converting it to another file type. Apologies, but we can't give specific technical advice on doing this due to accountability if anything were to go awry with your system from our advice.

I can't edit a template I bought in the shop.

1. First, be sure that you download your document and save to your computer within 24 hours, even if you're having trouble editing it.
2. Check which file type you purchased and that you have the correct program to edit it and that that program and your system are the most current versions.
3. Make sure it is an editable document. Look at the "Know Before You Buy" section of the product listing to see if it says it is editable or not.

My link expired, can you resend?

You have 24 hours to download your link after purchase. There are no resends or refunds for expired links. No exceptions.

I bought the wrong version of the template / I didn't save to my computer / I can't find the template anymore can you resend?

Sorry, we can't resend downloads or links or exchange digital documents. We try to be as clear as possible prior to purchase to prevent these errors from occurring.

Can I get a refund for a template I purchased?

Due to the nature of digital products we have a strict no refund policy on items in our shop.

I haven't received anything yet in the mail.

At this time all our products are digital and no physical items will be shipped.

Can you explain/elaborate (term/concept) from (item in shop)?

We are unable to provide personalized explanations of all the terms and concepts in the products, you may find your answer by searching our database of articles. If you'd like further commentary, explanation, clarification, or discussion for the content of the document you purchased, please schedule a Golden Hour.

I can't purchase a product in the shop.

Try again! We use a third-party payment processor (Stripe) and don't control accepts/declines. So give it another go! Check that all your information is accurate. Or try another card.

I have another question about my order.

Questions not answered here please email support@capellakincheloe.com.

How can I be featured in the Designers Around the World Series?

We'd love for you to participate and share your experience as a designer around the world. To be featured, fill out the form and submit your images and we'll be in touch!

What should I charge? / How should I price?

With confidence, clarity and integrity. How you charge is up to you, it depends on your specialty, your ideal clients, and where you're located. I think the simpler the better, to learn about different pricing structures check out this article: Interior Design Pricing. You don't want complicated or convoluted pricing for every project that you do. Pick a structure and stick to it, if a few projects in, you don't feel like it is working you can try something else.

I'm a vendor, how can I reach interior designers?

Every designer is different and what may work for one, won't work for someone else. But here are some tips for reaching interior designers:

1. Bribes! - send cookies or nice hand cream to make your package stand out. Designers see a lot of things and often don't take the time to really look or consider what you may be sending them.
2. Highlight the benefits of your product/service to the designer - quickly. How does your product/service make their lives easier or more efficient?
3. Always include the price. I won't look twice at something if I don't know if the price point would fit in with my business and clients.
4. Be as personal as possible - don't send generic Sir/Madam emails. If you want them to purchase from you, you should know something about them.
5. Social Proof from other designers is like a stamp of approval, so be sure to include a quote/ testimonial from another designer client. Also include "As Seen In".
6. Consider doing a sponsored post with an influencer to reach more people.
7. Make it personal - don't hide behind the company, designers will purchase from people they like.
8. Make it easy for the designer to purchase from you or get samples.

How can I get clients?

There are 5 ways that your business is different from the others and you need to be very clear on what they are for your business. First, you need to be yourself and figure what value you bring to clients, not just as an interior designer but as YOU. Second, really narrow down who your ideal client is both demographically and psychographically - get into their head. Then if you know who your ideal client is, you know where you should find them and what problems they need solved. Network, network, network. Figure out a marketing plan, which isn't always advertising, but giving talks, writing guest posts, volunteering time or services. Third, answer the question: Why am I in Business? This is your guiding light, its not a goal, it is the reason you want to have your own business, make sure it fits with your ideal clients. Four, create a unique brand identity with your ideal client in mind and, five, what is your specialty, the more focused the better (a tiny home design wizard for clients in their 20s vs small spaces).

What should a design agreement look like?

First, contracts are legal documents and I am not a lawyer. Hire a lawyer to draw up or review your contract (aka design agreement). I cannot stress enough that this document could be the most important one of your business, do not neglect or ignore it. It's better to invest in a professional contract than to deal with the heartache and financially obligation down the road if something goes wrong. This is a version of my interior design agreement: Interior Design Agreement I consider this a living document and it is always changing and evolving. Don't run your business on a wish and a prayer: HIRE A LAWYER, PROTECT YOURSELF.

How can I start my own interior design business?

Start Here:

• What to Know Before You Start an Interior Design Business.
• 6 Qualities Successful Interior Design CEO
• 10 Steps to Launch Your Successful Interior Design Business
• You have an Interior Design Degree, Now What?
• 10 Steps for Starting a Successful Interior Design Business

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Help! I forgot my password.

Click here: Sign In Then choose "Forgot Password?" at the bottom of the form.

I have other questions.

Members of The Golden Blueprint can login to the course portal and look under the "Getting Started" module for "Frequently Asked Questions" or "Support".