Red Flags

Red Flags

So many times after a project sours designers tell me that there were red flags from the get-go.  So the good thing is that potential clients will usually reveal from the start that they're not the right clients for you.  

Too often designers, especially new designers, are so eager for work and to get hired that red flags are ignored or they don't know what to look out for.  In the beginning, there are a few areas that you should consider before accepting and moving forward with a project. 

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How to Handle Returns

How to Handle Returns

I see this question a lot.  So I'm going to share with you how I handle returns.  Remember, this is how I do it, that doesn't mean that it is the right way to handle it for your business.  It's just one way to do it.  

The first thing you need to do is accurate set up your client's expectations.  This means that you put a refund policy in your contract, not only for product and orders, but also for the markup on that product, for your time procuring and expediting that product, shipping and freight fees, install costs, and restocking fees.  

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Do you work for your clients?

Do you work for your clients?

Do you ever find yourself venting about your clients?  Do you find yourself complaining that they found that chandelier cheaper after you emailed a tear sheet?  Have you ever lamented that they changed their minds after touching, approving, paying, and installing the rug?

While client woes are all part of the job, there is a fine line between normal complaints and downright hostility.

And lately, I have seen too much hostility towards clients and what has started to feel like a battleground.

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CONFESSIONS OF A CLIENT

Some of you know that I started a little organization called Design Collective here in Atlanta.  Well, we have had an amazing year and it's about to get better.  Next Wednesday (May18th 6pm) we are hosting and moderating a panel called Confessions of a Client.  What does that mean?  Well, we are inviting the public and potential clients (into Trade-Only ADAC) to come and hear about the design process from a designer, an architect, and a real-life client.  This is a great opportunity to learn about the design process, hiring a designer, what to ask, and what to expect.

I hope you can make it.  You can go to our website for more info - www.designcollectiveatl.com and you can rsvp to rsvp@designcollectiveatl.com.