How to Deal with Negative Client Feedback

How to Deal with Negative Client Feedback

Getting negative feedback from a client is inevitable.  Let's just get that out of the way: you are going to get negative feedback and so is every other interior designer out there.  You're not alone.  But sometimes it feels like you're alone if you hear anything but rave reviews.  It can feel like a giant spotlight is on you.  Or like it is written on your face and everyone knows.  But none of this is true.  

Sadly, negative feedback will probably stick with you much longer than the rave reviews.  At least it does for me.  In a way, I think this is because we don't expect our clients to have criticism.  We expect our clients to love the work we've done for them.  This kind of feedback can make you question your talent and maybe even question why you are in interior design.  

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Transparency in Design

Transparency in Design

How transparent are you in business?  Stop and think about that for a minute.

Here is another question: Have you had any client issues that could have been avoided by greater transparency?

Transparency is behaving with openness, free communication, and accountability.  Transparency is information clarity and strongly related to integrity.

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PALMCROFT LIVING ROOM UPDATE

Today I am sharing a small project I did earlier this year.  I was initially brought on to help bring a cohesive design to this spanish-style living room.  The homeowners were in the market for another home but had been looking for several years and wanted the living room to work better for them right now.  The space had first been designed as very formal, but that didn't work for the homeowners and their three kids and so they added in more family friendly furniture.  The homeowner wanted the bookshelves and the sofa/ ottomans to remain.

BEFORE

palmcroft phoenix arizona living room before image by capella kincheloe interior design

I had renderings done to show my proposed changes.  The fixture in the room lit it up like broadway, so I opted for this classic Serge Mouille light.  This light was never installed in this house because the homeowners found their new house just a few months after we started working on the living room!  There were other plans that were never executed in the space for that reason as well - new lamps, brighter art, a heavier tv console to balance the sofa, curtains in a gorgeous Nomi printed linen (that would have really helped unite those wild colors in the sofa).

RENDERINGS

Palmcroft Floor Plan by Capella Kincheloe Interior Design
Palmcroft Floor Plan by Capella Kincheloe Interior Design
palmcroft living room rendering for capella kincheloe inteiror design
palmcroft living room rendering for capella kincheloe inteiror design
capella kincheloe interior design phoenix palmcroft living room rendering
capella kincheloe interior design phoenix palmcroft living room rendering

We did purchase a large rug to ground the living room.  The small rug in the Before image wasn't cutting it.  It was an island of floating ottomans.   We also removed the coffee table so eliminate the alley effect that was created with the sofa, the coffee table/ ottomans, and the tv console.  One side of the room felt too heavy and we added Baker swivel chairs for balance.  As you can see in the rendering above, I was going to add shades to the sconces with a printed fabric and a pair of stools for symmetry and additional seating.  The bookcase on the left is existing but had glass shelves.  I was going to replace the glass with wood and add a plant to liven up the space and unify the space with the patio that is just out the french doors.

AFTER

Palmcroft after image living room phoenix arizona capella kincheloe interior design
Palmcroft after image living room phoenix arizona capella kincheloe interior design
Palmcroft living room after by capella kincheloe interior design
Palmcroft living room after by capella kincheloe interior design